Transparency is only worth something if it's specific. This is the standard every engagement is held to — what "done" means, what you receive, how fast I respond, and the guarantees you can point your team at. It's the same bar my own two live products are gated on.
A deliverable is done when three things are true: it passes its eval and test gate in CI, its proof report is generated, and the runbook is handed over. If a claim can't be shown with an artifact you can open, it isn't done — it's a promise, and promises aren't what you're paying for.
Every build ships with a proof report — plain enough for a PM, backed enough for an engineer:
Times are business days, US Eastern. A critical production issue on a retainer is triaged the same day, regardless. Founder-led means the person answering is the person who built it — no ticket queue.
A gate goes red when it should — in public. You see the real verdict, never a dressed-up one. This site does it to itself on every deploy.
Coverage and quality thresholds only move one way. Once a bar is met it becomes the new minimum — regressions can't quietly lower it.
A skipped check is counted and explained, never hidden to make a dashboard greener than the truth.
Every AI feature ships behind an eval gate, not on a demo and a prayer. The gate is the product as much as the feature is.
I guarantee the scope in writing, the proof report, the gate, the clean handoff, and responses within the SLA above. I don't guarantee a model will never be wrong, or that a metric hits a target before the work is done — anyone who promises perfect AI is selling you the demo again. What I guarantee instead is that you'll always know the truth, measured, before it reaches your customer.
Start with the one-week audit — you'll see the standard applied to your own AI before you commit to anything.